תמיכת צ'ק פוינט לארגון Enterprise
צ'ק פוינט- מובילה באבטחת האינטרנט
תכנית תמיכת צ'ק פוינט בארגון (Enterprise) מציעה מגוון רחב של הטבות ויתרונות בהתאם לסוג השירות שאתם בוחרים. היעזרו בטבלה מטה כדי לבדוק איזו תכנית מתאימה לצרכים שלכם.
| Standard | Premium | Diamond/ Sapphire | Premium 4H on-site** | |
|---|---|---|---|---|
| Support Time | 9 x 5 Business Day | 24 x 7 Every Day | 24 x 7 Every Day | 24 x 7 Every Day |
| Latest Hot Fixes & Service Packs | Yes | Yes | Yes | Yes |
| Major Upgrades & Enhancements | Yes | Yes | Yes | Yes |
| Access to Online Support Knowledgebase | Advanced | Advanced | Expert | Advanced |
| Unlimited Service Requests | Yes | Yes | Yes | Yes |
| Hardware Warranty | 3 Years | 3 Years | 3 Years | 3 Years |
| Committed Response time to Severity-1 issues | 4 Hours | 30 Minutes | 30 Minutes | 30 Minutes |
| Committed Response time to Severity 2,3,4 issues | 4 Hours | 4 Hours | 4 Hours | 4 Hours |
| Issues open with | Standard Support Desk | Premium Support Desk | Designated Engineer | Premium Support Desk |
| RMA Determination | Support Engineer | Support Engineer | Customer | Support Engineer |
| Shipment & Delivery SLA | Next business day shipment, delivery usually within 2-3 business days | Same business day shipment, Next business day delivery target* | As in Premium/Premium 4hrs (if purchased) | 24x7; Qualified engineer will arrive on-site within 4 hours to handle RMA |
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*For RMA (Return Material Authorization) determination completed by 15:00 regional hub time, otherwise shipment will occur next business day with delivery target extended by one day. There are four regional hubs, one located in each of the following: U.S., APAC, Europe and Israel. Next day delivery during weekends is possible at no extra charge upon request. ** This service is available at selected locations. Please verify availability for your location before purchasing this service level. |
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